Focus Habit Lab — Support
Help with habits, quests, the Lab, subscriptions — whatever you need.
Get in touch
The fastest way to reach the Focus Habit Lab team is email. We read everything and respond personally.
Include your account email, your device (iOS / Android / web), and a brief description of what you need help with. Screenshots always help.
Frequently asked
How do I subscribe to Pro?
Subscribe on the web at focus.4way.digital. Your Pro status syncs automatically to the iOS and Android apps when you sign in.
Why can't I subscribe inside the app?
We chose web-only billing to keep prices lower — app stores take a 15-30% cut. Same model Netflix and Spotify use.
What happens if I break a streak?
Streaks have grace days built in. Break badly? You can repair with a one-time honest check-in. Miss a week? You restart — but your history stays, so you can see your longest runs.
Can I pause habits for vacation?
Yes. Vacation mode freezes all your streaks and check-ins for up to 21 days at a time.
How is this different from other habit apps?
Focus Habit Lab is built on behavioral science, not gamification. Quests have clear outcomes, the Lab helps you run real experiments, and courses teach you the psychology behind lasting change.
Can I export my data?
Yes. Settings → Data → Export creates a full JSON archive of your habits, check-ins, quest history, and lab results.
Bug reports
Found something broken? Please include:
— What you were trying to do.
— What happened instead (screenshots welcome).
— Your device and OS version (e.g., iPhone 15, iOS 18.2).
— App version (Settings → About).
Send it to focus@4way.digital. We triage within one business day and keep you updated on the fix.
System status
If something seems broken on our end — sign-in failing, sync not working, subscription not syncing — first check our status page (link coming soon). If there's an active incident, we post updates there in real time.
Status page: status.4way.digital (launching with the apps).