Tracker — Support
Help with tracking, subscriptions, exports, and device sync.
Get in touch
The fastest way to reach the Tracker team is email. We read everything and respond personally.
Include your account email, your device (iOS / Android / web), and a brief description of what you need help with. Screenshots always help.
Frequently asked
How does the 14-day trial work?
Sign up at tracker.4way.digital and get 14 days of full Pro access. No credit card required. After 14 days, you can subscribe, or keep read-only access to your existing data.
How do I subscribe?
Subscribe on the web at tracker.4way.digital. Your Pro status syncs to iOS and Android automatically.
Can I use Tracker offline?
Yes — Tracker is local-first. You can log time and habits fully offline. Sync resumes when you're back online.
How do I export my data?
Settings → Data → Export creates a CSV or JSON file with your complete history.
Does Tracker have gamification?
No. No streaks pressure, no badges, no levels. Tracker is a tool, not a game.
What happens if I cancel my subscription?
You keep read-only access to your existing data — you can still view and export. Creating new entries requires an active subscription.
Bug reports
Found something broken? Please include:
— What you were trying to do.
— What happened instead (screenshots welcome).
— Your device and OS version (e.g., iPhone 15, iOS 18.2).
— App version (Settings → About).
Send it to tracker@4way.digital. We triage within one business day and keep you updated on the fix.
System status
If something seems broken on our end — sign-in failing, sync not working, subscription not syncing — first check our status page (link coming soon). If there's an active incident, we post updates there in real time.
Status page: status.4way.digital (launching with the apps).